nbbajee
Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how nbbajee ("we", "us", "our") collects, uses, discloses, and safeguards personal information relating to individuals ("you", "your", "the Player") who visit or register on the nbbajee platform at nbbajee.net. This Policy applies to all services offered through the nbbajee website, including sports betting, live casino, online slots, instant games, promotional activities, and customer support interactions.

By creating a player account on nbbajee, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you must not use the nbbajee platform.

nbbajee reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify active players via their registered email address or via a prominent notice on the website. The date of the most recent revision is shown at the top of this page. Continued use of the platform following notification of changes constitutes your acceptance of the revised Policy.

1.1 Data Controller

For the purposes of this Privacy Policy, nbbajee acts as the data controller in respect of personal data collected from players using the nbbajee platform. Any queries regarding this Policy or your personal data should be directed to our data protection contact at [email protected].

2 Data We Collect

nbbajee collects personal data from you in several ways — directly when you provide it to us, automatically as you navigate the platform, and from third-party verification and payment partners where permitted. The categories of personal data we collect are set out below.

2.1 Registration Data

When you create a nbbajee account, we collect:

• Full legal name
• Date of birth
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and our responsible gaming obligations, we may collect:

• Copy of a valid national identity document (National ID card, passport, or birth certificate)
• Proof of address (utility bill, bank statement, or similar)
• Selfie or photograph for identity confirmation purposes
• Source of funds information for large transactions

2.3 Transaction & Payment Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, or Upay, we collect:

• Mobile wallet number associated with the transaction
• Transaction reference numbers
• Deposit and withdrawal amounts in Bangladeshi Taka (৳)
• Transaction timestamps

nbbajee does not store full payment account credentials on its own servers. Payment processing is handled by the respective mobile financial service providers (bKash, Nagad, Rocket, Upay), each of whom operates under their own privacy and security frameworks.

2.4 Gameplay & Betting Data

In connection with your use of nbbajee's betting and gaming services, we collect:

• Betting history (sport, market, stake, odds, outcome)
• Casino game history (game title, provider, session duration, stakes, wins/losses)
• Account balance history
• Bonus and promotion redemption history

2.5 Technical & Device Data

When you access nbbajee, we automatically collect certain technical information, including:

• IP address
• Device type, operating system, and browser version
• Session duration and page navigation patterns
• Referring URL
• Cookie identifiers (see Section 4)

Data Category	Examples	Primary Purpose
Registration Data	Name, email, phone, date of birth	Account creation and identity
KYC Data	National ID, proof of address	Age verification, fraud prevention
Transaction Data	bKash/Nagad reference, amounts	Payment processing, audit trail
Gameplay Data	Bet history, game sessions	Service delivery, responsible gaming
Technical Data	IP address, device, browser	Security, fraud detection, analytics

3 How We Use Your Data

nbbajee uses the personal data we collect for clearly defined purposes only. We do not use your data for any purpose incompatible with the reasons for which it was originally collected without first obtaining your explicit consent.

3.1 Account Management and Service Delivery

The primary use of your personal data is to create and maintain your nbbajee player account, process deposits and withdrawals, deliver the betting and gaming services you request, and manage your account settings, preferences, and responsible gaming configurations. Without this data, we are unable to provide you with access to the platform.

3.2 Identity Verification and Fraud Prevention

We use registration and KYC data to verify your identity and age, to confirm that you meet the 18+ eligibility requirement, and to detect and prevent fraudulent activity, money laundering, and multiple account creation. This processing is necessary to protect the integrity of the nbbajee platform and to fulfil our legal and compliance obligations.

3.3 Responsible Gaming

nbbajee uses gameplay and transaction data to monitor player behaviour for signs of problem gambling. If our systems detect patterns associated with excessive gambling — such as prolonged sessions, rapidly increasing stakes, or frequent large deposits — we may reach out to you proactively and suggest responsible gaming tools such as deposit limits, session limits, or self-exclusion. This processing is carried out in the interest of player welfare.

3.4 Customer Support

When you contact nbbajee support, we use your account data, transaction history, and any information you provide in the support interaction to investigate and resolve your query. Support communications may be recorded and retained for training and quality assurance purposes.

3.5 Marketing Communications

With your consent, nbbajee may send you promotional communications about bonuses, new games, sports betting offers, and seasonal promotions (for example, BPL cricket season promotions, Eid special offers, or Pohela Boishakh campaigns). You may opt out of marketing communications at any time by contacting support at [email protected] or by following the unsubscribe instructions in any marketing email.

Please note: opting out of marketing communications does not affect the sending of transactional messages relating to your account (e.g., deposit confirmations, withdrawal notifications, security alerts), which are sent regardless of marketing preferences.

3.6 Legal and Regulatory Compliance

nbbajee may process your personal data where required to comply with applicable legal obligations, to respond to lawful requests from government authorities or law enforcement bodies, or in connection with legal proceedings. In such cases, processing is based on legal obligation as the lawful basis.

4 Cookies & Tracking Technologies

nbbajee uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse traffic patterns, and improve the overall player experience. A cookie is a small text file placed on your device by a website server. Cookies cannot execute programs or deliver viruses to your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Remember your account preferences such as language settings, preferred view, and last-visited game categories. These cookies improve convenience but are not strictly necessary.
• Analytics Cookies: Used to collect anonymised data about how visitors interact with the nbbajee website — including pages visited, time spent, and navigation paths. This data helps us improve the platform. Analytics data is aggregated and does not identify individual users.
• Security Cookies: Help us detect and prevent suspicious activity, including unusual login patterns and potential fraud attempts, by analysing device fingerprint data alongside session information.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, accept or reject cookies on a case-by-case basis, and delete existing cookies. Please note that disabling essential cookies will impair your ability to log in and use the nbbajee platform. Instructions for managing cookies in common browsers are available through the browser's own help documentation.

5 Data Sharing & Third Parties

nbbajee does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

5.1 Payment Service Providers

To process your deposits and withdrawals, nbbajee shares the minimum necessary transaction data with mobile financial service providers including bKash, Nagad, Rocket, and Upay. These providers process payment information in accordance with their own privacy policies and applicable Bangladeshi financial regulation. nbbajee does not have access to your full mobile banking credentials.

5.2 Game Content Providers

To deliver casino games and live dealer experiences, nbbajee integrates with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player identifier and session token to authenticate your game session. Game providers do not receive your full personal profile. Game providers operate under contractual obligations to maintain data confidentiality.

5.3 Identity Verification Partners

Where nbbajee uses third-party identity verification services to support its KYC process, your submitted identity documents and related information may be shared with those verification partners for the sole purpose of confirming your identity and age. Verification partners are bound by strict data processing agreements.

5.4 Legal and Regulatory Authorities

nbbajee may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities when required to do so by applicable law, court order, or in response to a lawful request. nbbajee will, where legally permissible, notify the affected player of such a disclosure.

5.5 Business Transfers

In the event that nbbajee undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by nbbajee may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material change to this Privacy Policy resulting from the transaction.

6 Data Security & Retention

6.1 Security Measures

nbbajee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and our servers
• Encrypted storage of passwords using industry-standard one-way hashing algorithms
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Intrusion detection systems and real-time security monitoring
• Regular security assessments and vulnerability testing
• Secure disposal procedures for data no longer required

While nbbajee takes all reasonable precautions to secure your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach affecting your personal information, nbbajee will notify affected players without undue delay and will take all necessary remedial steps.

6.2 Data Retention

nbbajee retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and audit obligations. The following general retention periods apply:

• Account and Registration Data: Retained for the lifetime of the account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and Payment Data: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Retained for a minimum of two (2) years from the date of the interaction.
• Technical and Device Data: Retained for up to twelve (12) months for security and fraud analysis purposes, after which it is anonymised or deleted.

7 Your Rights & Choices

As a player on the nbbajee platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable period and without charge in ordinary circumstances.

7.1 Right of Access

You have the right to request a copy of the personal data nbbajee holds about you, along with information about how that data is processed. We will provide this information in a clear and accessible format within a reasonable timeframe.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information (such as email address, phone number, and residential address) directly through your account settings panel, or by contacting support.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other lawful basis for continued processing. Please note that nbbajee may be unable to fully erase your data where retention is required by law (for example, anti-money laundering record-keeping obligations require us to retain transaction records for a minimum period regardless of account status).

7.4 Right to Restrict Processing

You have the right to request that nbbajee restricts the processing of your personal data in certain situations, such as when you contest the accuracy of the data or when processing is unlawful but you prefer restriction over erasure. Where processing is restricted, we will continue to store the data but will not use it until the restriction is lifted.

7.5 Right to Withdraw Consent

Where nbbajee processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, nbbajee will cease processing your data for marketing purposes immediately. You may also object to processing carried out on the basis of legitimate interests, in which case we will assess whether our legitimate interests override your rights in the specific circumstances.

8 Contact & Policy Updates

8.1 Contacting Us About Your Privacy

All privacy-related enquiries, data subject access requests, and requests to exercise your rights under this Policy should be directed to the nbbajee data protection contact:

Email: [email protected]
Response Time: Within 5 business days for standard enquiries
Support Hours: 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6)

Please include your registered username or email address in any privacy request so that we can locate your account records promptly. For identity verification purposes, we may request a copy of your identification document before processing a data access or erasure request.

8.2 Changes to This Privacy Policy

nbbajee reserves the right to amend this Privacy Policy at any time. Whenever a material change is made — such as a change in how we use your data, a new category of data being collected, or a change in our data sharing practices — we will notify active players via email to their registered address and/or via a prominent notice on the nbbajee website. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

We encourage all players to review this Privacy Policy periodically to remain informed about how their personal data is being protected. If you have questions about any changes, please contact us at [email protected] before continuing to use the platform.