nbbajee Responsible
Gaming Commitment

1 Our Commitment to Safe Play

nbbajee operates as Bangladesh's trusted online sports betting and casino platform, and we take our responsibility toward the players in our community seriously. Gambling is, by design, a form of entertainment — one that should remain enjoyable, affordable, and firmly within your control at all times. When gambling stops being fun or begins to affect your finances, relationships, or mental health, it becomes a problem that demands immediate attention.

Our responsible gaming programme is not a regulatory checkbox. It is a genuine, ongoing commitment by the nbbajee team to ensure that every player who chooses to spend time on our platform has access to the information, tools, and support they need to maintain a healthy relationship with gambling. We continually review and improve our responsible gaming policies to reflect best practices and to better serve our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city in Bangladesh.

We encourage all players to treat gambling as leisure spending — money you are comfortable spending in exchange for entertainment, just as you would at a cinema or a live cricket match. Set your budget before you start, stick to it, and remember: chasing losses is the fastest path to a gambling problem.

2 18+ Age Restriction Policy

Gambling is strictly for adults. nbbajee enforces a minimum age requirement of 18 years for all players without exception. Players who are under 18 years of age are not permitted to register an account, make a deposit, claim a bonus, or play any real-money game on the nbbajee platform — regardless of how or by whom payment is made.

During the registration process, all players are required to confirm that they are at least 18 years old. nbbajee may request official identity documentation — such as a Bangladesh National ID card, passport, or birth certificate — to verify a player's age. Accounts that fail age verification will be suspended immediately and any winnings accumulated during an unverified period may be withheld.

Protecting Minors

If you share a device or a mobile wallet account (such as bKash or Nagad) with younger family members, we strongly urge you to take the following precautions:

• Do not share your nbbajee username or password with anyone
• Log out of your nbbajee account after every session on a shared device
• Enable device-level parental controls or screen-time restrictions where available
• Store any cards, devices, or accounts used for gambling out of reach of minors
• If you believe a minor has accessed your account, contact nbbajee support immediately at [email protected]

3 Recognising Problem Gambling

Problem gambling is not always immediately obvious to the person experiencing it. Many players who develop a problematic relationship with gambling are high-functioning in other areas of their lives and may not recognise the warning signs until significant harm has already occurred. Awareness is the first and most important step toward getting help.

Problem gambling can affect anyone, regardless of income, education level, or background. It is not a moral failing — it is a behavioural condition that responds well to early intervention. The following signs may indicate that gambling is no longer recreational and has become a problem:

• Spending more money on gambling than you intended or can afford
• Borrowing money, selling possessions, or depleting savings to fund gambling
• Gambling to recover losses ("chasing losses") rather than for entertainment
• Feeling anxious, irritable, or restless when not gambling
• Gambling interfering with work, studies, or family responsibilities
• Hiding gambling activity from family members or close friends
• Repeatedly failing to stick to self-imposed gambling budgets
• Thinking about gambling constantly, even when doing other activities
• Neglecting personal health, sleep, or nutrition because of gambling

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use nbbajee's responsible gaming tools immediately and to seek support from a trusted person in your life. The self-assessment checklist in Section 7 of this page can help you evaluate your relationship with gambling more thoroughly.

4 Responsible Gaming Tools

nbbajee provides every registered player with a suite of practical tools designed to help maintain healthy gambling habits. All tools are accessible free of charge from within your account settings panel. Changes to restrictive tools (such as lowering a deposit limit) take effect immediately; requests to increase limits or lift restrictions are subject to a mandatory cooling-off period.

How to Access Your Responsible Gaming Settings

Log in to your nbbajee account, navigate to the Account Settings section, and select "Responsible Gaming". From this panel you can configure deposit limits, activate a time-out, initiate self-exclusion, review your session history, and access a full record of your deposit and withdrawal transactions.

If you have difficulty accessing these settings, or if you would prefer to make a change through a human support agent rather than the self-service panel, contact our support team at [email protected]. Support is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

5 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on nbbajee. When you self-exclude, access to your account is blocked for the entire duration of the chosen exclusion period. You will not be able to log in, place bets, access casino games, or make deposits during this time.

Self-exclusion is a serious commitment and is not reversible before the chosen period expires. nbbajee staff are not able to override or shorten a self-exclusion at a player's request, regardless of the reason given. This design is deliberate — it ensures that self-exclusion provides genuine protection during vulnerable moments.

Available Self-Exclusion Periods

• 6 months — recommended for players experiencing early warning signs
• 1 year — recommended for players with a recent history of problematic gambling
• 3 years — recommended for players with a sustained pattern of harmful gambling
• 5 years — recommended for players with a serious long-term gambling problem
• Permanent — irrevocable exclusion for players who wish to stop gambling entirely

When your self-exclusion period expires (for all non-permanent exclusions), your account will not automatically reactivate. You must contact nbbajee support and go through a deliberate reactivation process that includes a mandatory 24-hour reflection period before account access is restored. This ensures that returning players make a considered, intentional decision to resume gambling.

6 Deposit & Session Limits

Financial and time-based limits are the most practical day-to-day tools for keeping your gambling within a budget you are comfortable with. nbbajee supports the following limit types, all configurable from your account settings:

Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. For example, you might set a weekly deposit limit of ৳2,000 or a monthly limit of ৳5,000. Once the limit is reached, any further deposit attempts — via bKash, Nagad, Rocket, or Upay — will be declined until the limit period resets.

• Decreasing a limit: Takes effect immediately.
• Increasing a limit: Subject to a minimum 7-day cooling-off period before the higher limit is applied. This prevents impulsive increases during a losing streak.

Session Time Limits

Define the maximum continuous time you spend on the platform in a single session — from 30 minutes up to 8 hours. When your session limit is reached, a clear on-screen notification will appear. You can choose to end your session or to extend it by a further increment. We recommend honouring the initial limit you set when you were thinking clearly.

Loss Limits

Set a maximum net loss amount over a defined period. Once your losses reach the configured threshold within the chosen timeframe, further betting and gaming activity will be paused until the period resets. Loss limits are particularly effective for players who find it difficult to stop after a run of bad luck.

Wager Limits

Cap the maximum stake amount on any single bet or spin. This tool is especially useful for players who tend to place very large bets impulsively during emotional moments, such as after a losing run or during a high-profile cricket match like a Bangladesh Tigers T20 World Cup fixture or a BPL final.